Terms & Conditions
Welcome to Audr India!
These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
User Responsibilities
Account Registration
To access certain features and make purchases, you may need to register an account with Audr India. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Providing Accurate Information
You agree to provide accurate, current, and complete information during the registration and purchase process. You are responsible for keeping this information up to date.
Prohibited Activities
You are prohibited from:
Engaging in any illegal activities on the site.
Using the site to distribute harmful software or malware.
Attempting to gain unauthorized access to our systems or other users’ accounts.
Misrepresenting your identity or affiliation with any person or entity.
Orders and Payment
Placing Orders
When you place an order on our website, you agree to provide current, complete, and accurate purchase and account information. All orders are subject to acceptance by Audr India, and we reserve the right to refuse or cancel any order for any reason.
Pricing and Availability
All prices are listed in Dollars and are subject to change without notice. We strive to provide accurate pricing information but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
Payment Methods
We accept various payment methods including credit/debit cards, UPI, net banking, and cash on delivery. By providing your payment information, you authorize us to charge the applicable payment method for your purchase.
Shipping and Delivery
Shipping Policies
We offer a variety of shipping options. Delivery times and costs vary depending on the selected method and destination. We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed.
Order Tracking
After your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment through our website or the carrier’s website.
Risk of Loss
Once we hand your order over to the shipping carrier, the risk of loss passes to you. If your package is lost or damaged in transit, please contact our customer service team for assistance.
Returns and Refunds
Return Eligibility
You may return products within 30 days of delivery for a refund, provided they are unused and in their original packaging. Certain items, including perishable goods and custom-made products, are non-returnable.
Return Process
To initiate a return, contact our customer service at returns@audrindia.com with your order number and reason for return. We will provide instructions and a prepaid return shipping label.
Refunds
Refunds will be processed within 7-10 business days after we receive and inspect your returned items. Refunds will be issued to the original payment method used during the purchase.
Exchanges
If you received a defective or incorrect item, please contact our customer service for an exchange. We will provide instructions for returning the item and will send a replacement once the returned item is received.
Liability and Disclaimers
Limitation of Liability
Audr India is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim arising from your use of our services or products is limited to the amount you paid for the product.
Warranty Disclaimer
Except as explicitly stated, Audr India disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Our products are provided “as is” and “as available” without any warranties of any kind.
Privacy and Security
Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.
Data Security
We use various security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data.
Governing Law
Applicable Law
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
Modifications to Terms
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after such changes constitutes your acceptance of the new Terms.
Contact Information
Customer Service Contact
For any questions or concerns regarding these Terms, please contact our customer service team at support@audrindia.com or call +91-123-456-7890.